Operations & Service Extern

Duties & Responsibilities

Office Operations

• Assist with daily office tasks, including supplies, facility needs, filing, and vendor coordination.
• Provide general administrative support for staff (phones, scheduling, organizing materials).
• Help maintain organized records and follow established office processes.

Membership Services Support

• Greet visitors and assist with basic member inquiries (with staff supervision).
• Support staff with new member onboarding tasks.
• Learn how to update and maintain membership information in a CRM system.

Billing / Data Management

• Assist with processing payments and preparing simple invoices.
• Enter and update member information in the CRM with accuracy.
• Help run simple membership or billing reports.
• Learn basic bookkeeping workflows under the guidance of staff.

Event Preparation & Support

• Assist with pre-event planning, supply organization, and event advertising (Canva).
• Prepare event materials, signage, and attendance packets.
• Provide on-site event support, including check-in, setup, and tear-down.

Growth & Development Opportunities

Externs will receive exposure, training, and hands-on practice in:

• Nonprofit operations and member-based organizational structures
• CRM/data management
• Customer service and communication
• Event logistics
• Basic bookkeeping concepts

Required Qualifications

• Basic computer skills, including comfort with Microsoft Office (Excel, Word, Outlook).
• Strong attention to detail and willingness to learn new systems.
• Friendly communication style and customer-service mindset.
• Ability to stay organized while handling multiple tasks.
• Reliability, professionalism, and a positive attitude.

Preferred Qualifications

• Familiarity with QuickBooks Online or another bookkeeping tool.
• Experience in customer service, office administration, or data entry.
• Bilingual in Spanish and English.
• Interest in nonprofit work, membership organizations, or the building industry.

Work Environment

Primarily office-based with occasional opportunities to assist with event preparation or on-site logistics. Light lifting may be required for event materials.

Compensation

This is an unpaid externship.
It is intended for professional skill-building, résumé development, and hands-on learning in a real nonprofit environment.